Refund policy

Last updated: [DATE YOU PUBLISH THIS PAGE]

Draft. This page was written to match how the game works today. Fill in every highlighted item and have it checked before you rely on it. It is not legal advice.

Current status: there's nothing to buy in Walkout XI, so no payments are taken and no refunds are needed. The prices shown in the Store are switched off.

If paid coins are introduced

[THIS SECTION IS A STARTING POINT ONLY. REVIEW IT BEFORE TURNING PAYMENTS ON.]

Coins would be digital content supplied straight away. Under UK consumer law, you would be asked at checkout to agree to immediate supply and acknowledge that you lose the 14-day right to cancel once supply starts. [CHECK: Consumer Contracts Regulations 2013, and the rules for wherever you sell.]
If coins you paid for don't arrive, or the purchase doesn't work as described, contact [CONTACT EMAIL] with the payment receipt and we'll add the coins or refund you.
Accidental duplicate payments would be refunded.
Purchases would not be available to under-18s. [CONFIRM HOW AGE IS CHECKED.]
Refunds would go back to the original payment method through [PAYMENT PROVIDER].